Welcome to www.iptvboxgold.com. We strive to provide the best IPTV services to our customers. However, we understand that sometimes issues may arise that necessitate a refund. This Refund Policy outlines the conditions under which refunds will be issued.

1. General Refund Policy

Eligibility: Refunds are available under the following conditions:

• You have experienced consistent technical issues with our service that we are unable to resolve.
• You request a refund within 7 days of your purchase.
• The refund request is made in accordance with this Refund Policy.

Non-Refundable Services: Certain services are not eligible for a refund, including:

• Setup fees.
• One-time payments for promotional offers.
• Any service used or activated for more than 7 days.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us:

   • Email us at [email protected] with your order details and the reason for the refund request.
   • Provide any relevant information or documentation to support your claim.

2. Review Process:

   • Our customer service team will review your request within 3 business days.
   • We may contact you for additional information or to troubleshoot any issues you are experiencing.

3. Refund Approval:

   • If your refund request is approved, we will notify you via email.
   • Refunds will be processed to the original payment method within 7-10 business days.

3. Partial Refunds

Partial refunds may be issued at our discretion under certain circumstances, such as:

• Service interruptions or issues that were partially resolved.
• Refund requests made after 7 days but within a reasonable timeframe, evaluated on a case-by-case basis.

4. Exclusions

Chargebacks: Initiating a chargeback with your bank or credit card company without first contacting us may result in the immediate termination of your service and disqualification from future refunds.

Abuse of Refund Policy: Customers found to be abusing our refund policy, such as repeatedly requesting refunds for non-technical reasons or after extensive use of the service, may be denied further refunds and have their accounts terminated.

5. Contact Information

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]
• By visiting this page on our website: www.iptvboxgold.com/contact